Fax with VoIP A420

AlienVoIP supports fax with VoIP. However, VoIP is optimized for regular voice communication and fax does not transfer well through the VoIP network. Due to this uncertainty, reliability and practicality, we suggest you connect the fax machine directly to the existing analog phone line and bypass your VoIP system.

Conference Calls with A420

VoIP Conference Call

You can create a conference room for some extension users or you can create a conference extensions with external lines. Maximum 3 conference extensions is allowed. You don’t have to schedule your VoIP conference call during non-peak business hours because AlienVoIP provides premium VoIP services with high voice quality.

1. Go to Advance -> Conference.

1. Enter the following details into respective fields.
   *Refer to the table below

• Click “Save” button.
  

• YYou can configure the setting for conferences 2 and 3 as well by click on the conference tab above. Click the “save” button after making changes to the conference.
  

VoIP DID(Direct Inward Dialing) with A420

You can make unlimited incoming VoIP DID calls with the AlienVoIP platform. Below is the configuration of DID that allows a user to control where the incoming calls of that particular IP Phone will be forwarded to.

Go to Inbound Control -> inbound Routes. There are 4 type of Inbound Control Setting:

• General
• Analog
• VoIP/E1/T1
• DOD

Analog Tab

1. Click Analog Tab and this form will be displayed. This allows users to control where an inbound call from a specific analog port will be forwarded to.
2. To add a new setting, click the “Add Analog Channel” button.
3. Select the analog port and specify which extension to be forwarded to.
4. Click Save to make changes.
5. Now you can see a new Analog DID setting.

VoIP / E1 / T1 Tab

1. Click VoIP/E1/T1 Tab and this form will be displayed. This tab enables a user to direct an inbound call from a VoIP trunk to a specified extension, call queue, or IVR.
2. To add new DID, click the “add VoIP/E1/T1 DID” button.
3. Enter the DID number and specify which extension to be forwarded to.
4. Click the “Save” button.
5. Now you can see the new setting applied

DOD Setting Tab

1. Click DOD Setting Tab and this form will be displayed. This module allows user to set where an inbound call from any trunks will be directed to (Extensions / IVR / etc.)
2. To add new DOD, click the “add DOD” button.
3. Enter the new DOD number and associated extension number.
4. Click the “save” button.
5. Now you can see the new setting.

VoIP Voicemail with A420

AlienVoIP’s professional VoIP voicemail feature is a useful VoIP business phone system tool when your company representatives are unable to answer the customer phone calls.

AlienVoIP includes multiple VoIP voicemail related functions:

• VoIP Voicemail Notification via Email – With access to your email account, you can receive voicemail alerts (voicemail audio attachment) via email.
• Listen to VoIP voicemails via the attached email or phone.

VoIP voicemail allows you to define voice mail/message options and playback options for voice mail. There are 3 tabs available in the setting.

1. Navigate through Advanced -> Voice Mail

Interactive Voice Response with A420

AlienVoIP is integrated with the Interactive Voice Response system. This module allows you to configure an auto attendant to answer calls. Your calling customers will hear personalized recordings that will direct them to the defined destination (e.g. your company’s departments).

E.g.: Thank you for calling AlienVoIP Malaysia Call Center. Please select 1 to check status, 2 for subscribe, 3 to speak to our customer care consultants.

The recorded message can be customized based on company requirements. You can record any greetings or department names. We provide pre-recorded functions as well and you can change them anytime.

SIP Call Transfer with A420

SIP Call Transfer

You can transfer incoming calls to any other available extension in the VoIP network. AlienVoIP offers 2 types of SIP call transfer, blind transfer, and attended transfer. Blind-transferring usually is the preferred method of transferring calls in AlienVoIP. Following is the diagram to explain the flow of the SIP call transfer.

Call Recording with A420

Why Do We Need VoIP Call Recording?

VoIP call recording, or refer as “logging” technology, is needed by a company or a business for several reasons. However, most of us would agree that the prime reason for using VoIP call recording is to increase the efficiency of your sales team or support team. Based on the previous experience, your company sales/support team can further improve their services by handling customer complaints better, answering customer inquiries accurately, or securing more loyal customers through telephone sales. Ultimately, the company’s revenues can be improved.

VoIP Call Recording Configuration Steps

Assuming 192.168.0.117 is your IP-PBX’s address and you have done the settings on the basic sections (e.g. Extensions, Trunks, Outbound Routes). Go to http://192.168.0.117:9999, login to your A400 control panel using the username and password provided.
After you have successfully login, you’ll see the screen as illustrated below.	Go to Advanced > Call Recording. Then, click “Add New Call Recording”.
Your browser will prompt a dialog box. Select the settings accordingly (e.g which extension to record, when to record, to record inbound or outbound calls). The settings will not apply if you do not save the settings.	In our case (just for demo purpose), we select extension 801, “Always Call Recording” and “Inbound and Outbound Recording”.
Try making some calls. Then go to Status > Recording List. Select your choice of extension and date. Click the GO button and a list of recording files will display. To play the recording file just click the download button, use apple quick time player to play the file.
To upload a call recording file to the FTP server. You’ll need to set up an FTP server. We demonstrate using the Filezilla FTP server. At the Filezilla FTP server GUI, we create an account	We configure the FTP server directory. Remember to Grant permission for Files(Read, Write, Delete, Append), Directories (Create, Delete, List, Subdir). Or you’ll be facing error later.
Navigate to System → Data storage Enable Uploading: Checked Server Address: your FTP address (example 192.168.0.2) Username: FTP user name Password: FTP user password Directory:	Check your FTP, when your IP-PBX storage over 400MB, PBX will upload Voice mail, Conference record, Call Recording and Call logs to FTP server.
To read back your file, go to the FTP directory. To playback call recording file at your FTP server. You have to browse to monitor under the main directory. And the select folder names as an extension.

VoIP Music On Hold with A420 IP PBX

VoIP music on hold is an additional feature integrated with AlienVoIP. It is available in newer VOIP business phone systems. You can customize the music on hold when the caller is put on hold.

This VoIP on hold music module allows you to define the music to be played on when the caller is put on hold. You can upload your company’s message and advertisements as well. This will update your customers with the latest information when they are being on hold.

1. Go to Advanced -> Music Setting.
2. Under the “Music On hold” section, change the music in the drop-down list./li>
3. You can change the music directory by clicking the Music Management tab
4. Under “upload music file”, select the music directory that the music will be stored at.
   TIPS: Upload your company’s audio advertisement.
5. Click “choose file” button and select the music.
6. Click upload.
7. Now the music directory selected will add the new music file uploaded and can be selected in music on hold dropdown list.

LAN Configuration with A420

Follow the LAN configurations steps below to configure AlienVoIP A401 IP PBX to use with a remote SIP server or PBX that is located out of your company’s network (e.g. connecting from your home office to AlienVoIP system).

1. Go to System -> Network & Country, the following form will be displayed.

1. Under the LAN Port Setup, change the IP address and subnet mask.
2. Click the “Save” button.
3. Users are allowed to make changes to the WAN setting as well.
4. You can configure another advanced network setting in System -> network Advanced.

1. Change the Interface List to “Lan”.
2. Edit the information inside (start IP/ end IP / etc.).
3. Click the “save” button.