AlienVoIP IP-PBX
AlienVoIP offers a range of IP-PBX such as A420 IP-PBX, MyPBX U100, MyPBX U200, MyPBX U520, and so on. These IP-PBX are tested and optimized to work with our AlienVoIP system. They can be mixed and matched with our recommended IP-Phone and in-house AlienVoIP system to produce quality service. We do provide our list of recommended hardware to get the best result of our service.
IP PBX A420
A420 IP phone system is SIP based and optimized for the small and medium business in daily communications. The A420 4 port IP PBXcan accept 100 user registrations and can manage voice over IP systems cost-effectively.
Based on embedded technology, the A420 series provides a solid, uniform platform for voice as well as data network communications. It offers a seamlessly integrated solution for up-to-date telecommunication needs.
A420 series integrates with NAT functions which makes it perfectly suits for small business. Besides, A420 provides more advanced functions including voice mail to email, web management, and etc. compared to the traditional PBX System functions. A420 IP PBX is designed to run on a variety of VoIP applications, the IP PBX provides IP-based communications, voice conferencing, support paging/intercom, call recording and BLF (Busy Lamp Field) functions.
A420 IP PBX can answer calls via an Interactive Voice Responses (IVR) with customized message/announcement. It also supports call detailed record (CDR) and centralized Auto-Attendant (AA). A420 is similar to all IP-PBX, A420 includes a built-in automatic answering machine, able to carry out an extension to extension call transfers and voicemail recording for incoming calls if they are not routed to a specific user. When there are too many incoming calls,A420 has the feature to create queues according to the service chosen by the caller.
A420 series utilizes standard PSTN lines via the interfaces of the gateway to support seamless communications among local calls, SIP-based endpoints including low-cost long-distance call service, telephone number portability, and one network for both voice and data.
Why AlienVoIP A420?
Fax with VoIP A420
AlienVoIP supports fax with VoIP. However, VoIP is optimized for regular voice communication and fax does not transfer well through the VoIP network. Due to this uncertainty, reliability and practicality, we suggest you connect the fax machine directly to the existing analog phone line and bypass your VoIP system.
- Connect A420 to your direct incoming line
- Connect one FXS (Foreign Exchange Station) to your fax
- You can now receive and send fax via the A420 IP-PBX
Note:
All AlienVoIP account does not support Fax.
Conference Calls with A420
VoIP Conference Call
You can create a conference room for some extension users or you can create a conference extensions with external lines. Maximum 3 conference extensions is allowed. You don’t have to schedule your VoIP conference call during non-peak business hours because AlienVoIP provides premium VoIP services with high voice quality.
- Go to Advance -> Conference.
- Enter the following details into respective fields.
*Refer to the table below
Conference Number | The number called to access the conference room |
PIN Code | Participants enter the conference room by this code. |
Conference DialPlan | Use the dial plan when you invite other participant. |
Play hold music for first caller. | Check this option, * will play Hold Music to the first user in a conference, until another user has joined the same conference. |
Enable caller menu | Checking this option allows a user to access the Conference Bridge menu by pressing the * key on theirdialpad. |
Announce callers | Checking this option announces to all Bridge participants, the joining of any other participants. |
Record conference | Recording format is WAV. |
Quiet Mode | If this option was checked, all users entering this conference will be marked as quiet, and will be in Listen-Only mode. |
Leader Wait | Check it to wait until the conference leader (admin user) arrives before starting the conference. |
- Click “Save” button.
- YYou can configure the setting for conferences 2 and 3 as well by click on the conference tab above. Click the “save” button after making changes to the conference.
VoIP DID(Direct Inward Dialing) with A420
You can make unlimited incoming VoIP DID calls with the AlienVoIP platform. Below is the configuration of DID that allows a user to control where the incoming calls of that particular IP Phone will be forwarded to.
Go to Inbound Control -> inbound Routes. There are 4 type of Inbound Control Setting:
General Tab
- Click the “General” tab to display the following form. This tab is to configure where should an analog trunk call forwarded to. It could be forwarded to an extension, call queue, conference, or IVR based on user requirement. Below is an example General interface.
- Select the Analog Channel and VoIP/E1/T1 Channel Extension.
- From Analog Channel – Forward call from analog trunk to the extension selected
- From VoIP/E1/T1 Channel – Forward call from VoIP trunk to the extension selected
- Click the “Save” button to make changes.
Analog Tab
- Click Analog Tab and this form will be displayed. This allows users to control where an inbound call from a specific analog port will be forwarded to.
- To add a new setting, click the “Add Analog Channel” button.
- Select the analog port and specify which extension to be forwarded to.
- Click Save to make changes.
- Now you can see a new Analog DID setting.
VoIP / E1 / T1 Tab
- Click VoIP/E1/T1 Tab and this form will be displayed. This tab enables a user to direct an inbound call from a VoIP trunk to a specified extension, call queue, or IVR.
- To add new DID, click the “add VoIP/E1/T1 DID” button.
- Enter the DID number and specify which extension to be forwarded to.
- Click the “Save” button.
- Now you can see the new setting applied
DOD Setting Tab
- Click DOD Setting Tab and this form will be displayed. This module allows user to set where an inbound call from any trunks will be directed to (Extensions / IVR / etc.)
- To add new DOD, click the “add DOD” button.
- Enter the new DOD number and associated extension number.
- Click the “save” button.
- Now you can see the new setting.
VoIP Voicemail with A420
AlienVoIP’s professional VoIP voicemail feature is a useful VoIP business phone system tool when your company representatives are unable to answer the customer phone calls.
AlienVoIP includes multiple VoIP voicemail related functions:
- VoIP Voicemail Notification via Email – With access to your email account, you can receive voicemail alerts (voicemail audio attachment) via email.
- Listen to VoIP voicemails via the attached email or phone.
VoIP voicemail allows you to define voice mail/message options and playback options for voice mail. There are 3 tabs available in the setting.
1. Navigate through Advanced -> Voice Mail
There are 3 Category of setting can be configured in these modules
General
- Click the “General” Tab
- Enter the Following Information to form
*Refer to the table below - Click the “Save” button to apply changes
Checking Messages | The number that users call to access their voicemail accounts. |
Max Greeting (seconds) | Set a maximum time for the greeting message |
Direct to Voicemail | Defining this option to go to voicemail box directly |
Dial “0” for Operator | Callers entering the voicemail application can leave for Operator by dialing “0”. |
Message Format | Choose the format of the voicemail messages. |
Maximum Messages | Choose the maximum number of messages. |
Maximum Message Time | Choose the maximum duration of a voicemail message. |
Minimum message time | Choose the minimum duration of a voicemail message/ |
Say message Caller-ID | Choose this option to play Caller’s ID before voicemail message is played. |
Say Message Duration | Choose this option to play the duration of the message before the voicemail message is played |
Play Envelope | Choose this option to play envelop (including time and caller ID). |
Allow Users to Review | Allow caller that leaving the voicemail can review their recorded message before it’s submitted. |
SMTP Setting
- Click “SMTP Setting” tab.
- Enter the Following Information to form.
- Click “save” button to apply changes.
SMTP Server | Set the IP address or domain name of a SMTP server that your IP PBX may connect to. |
Port | The port number which the SMTP server running is generally port 25. If SSL is encrypted, please use port 465 instead |
SSL / TSL | Enable use SSL/TLS to send secure messages to server |
Enable SMTP Authentication | If your SMTP server needs Authentication, please enable SMTP Authentication, and enter username and password. |
Email Setting
- Click “Email Setting” tab.
- Enter the Following Information to form.
- Click “save” button to apply changes.
Attach Recordings to E-Mail | This option defines voicemails are sent to the Users’ e-mail addresses as attachments or not |
Sender Name | Sender name of the sent voicemail. |
From | Sender’s email address |
Subject | Subject of the mail |
Message | The message pattern including some template variable |
Interactive Voice Response with A420
AlienVoIP is integrated with the Interactive Voice Response system. This module allows you to configure an auto attendant to answer calls. Your calling customers will hear personalized recordings that will direct them to the defined destination (e.g. your company’s departments).
E.g.: Thank you for calling AlienVoIP Malaysia Call Center. Please select 1 to check status, 2 for subscribe, 3 to speak to our customer care consultants.
The recorded message can be customized based on company requirements. You can record any greetings or department names. We provide pre-recorded functions as well and you can change them anytime.
- Navigate to Inbound Control -> IVR.
- Click the “new” button and a new entry will display under IVR Menu.
- Enter information in the following fields.
- Click the “save” button to make changes.
Extension | Enter extension number If you want to listen to IVR by dialing extension |
Please Select | Select IVR audio file to be used. (can be configured in IVR prompts) |
Repeat loops | Loop count to play the IVR prompt |
Dial other extension | Allow the caller to dial other extensions |
Keypress events | Set different digit numbers that will trigger actions associate with it. |
SIP Call Transfer with A420
SIP Call Transfer
You can transfer incoming calls to any other available extension in the VoIP network. AlienVoIP offers 2 types of SIP call transfer, blind transfer, and attended transfer. Blind-transferring usually is the preferred method of transferring calls in AlienVoIP. Following is the diagram to explain the flow of the SIP call transfer.
Blind Transfer | Allow unattended or blind transfers. It works like this: While on a conversation with A, you dial the blind transfer key sequence. The system says “Transfer” then gives you a dial tone, while A is on hold. You dial the transferee number (B’s number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is the same as the caller ID presented to you. |
Attended Transfer | Allow attended transfer or supervised transfer. It works like this: While on conversation with A, you dial the Attended Transfer key sequence. The system says “Transfer” then gives you a dial tone, while A is on hold. You dial the transferee number (B’s number) and talk with B to introduce the call, then you can hang up and A will be connected with the B. In case B does not want to answer the call, he/she simply hangs up and you will be back to your original conversation. |
Disconnect Call | Disconnect the current transfer call (for Attended transfer). |
Timeout for answer on attended transfer | Set the answer timeout value. Call will be terminated when reach the timeout. |
Call Recording with A420
Why Do We Need VoIP Call Recording?
VoIP call recording, or refer as “logging” technology, is needed by a company or a business for several reasons. However, most of us would agree that the prime reason for using VoIP call recording is to increase the efficiency of your sales team or support team. Based on the previous experience, your company sales/support team can further improve their services by handling customer complaints better, answering customer inquiries accurately, or securing more loyal customers through telephone sales. Ultimately, the company’s revenues can be improved.
VoIP Call Recording Configuration Steps
- Assuming 192.168.0.117 is your IP-PBX’s address and you have done the settings on the basic sections (e.g. Extensions, Trunks, Outbound Routes).
- Go to http://192.168.0.117:9999, login to your A400 control panel using the username and password provided.
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- After you have successfully login, you’ll see the screen as illustrated below.
| - Go to Advanced > Call Recording. Then, click “Add New Call Recording”.
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- Your browser will prompt a dialog box. Select the settings accordingly (e.g which extension to record, when to record, to record inbound or outbound calls). The settings will not apply if you do not save the settings.
| - In our case (just for demo purpose), we select extension 801, “Always Call Recording” and “Inbound and Outbound Recording”.
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- Try making some calls. Then go to Status > Recording List. Select your choice of extension and date. Click the GO button and a list of recording files will display. To play the recording file just click the download button, use apple quick time player to play the file.
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- To upload a call recording file to the FTP server. You’ll need to set up an FTP server. We demonstrate using the Filezilla FTP server. At the Filezilla FTP server GUI, we create an account
| - We configure the FTP server directory.
Remember to Grant permission for Files(Read, Write, Delete, Append), Directories (Create, Delete, List, Subdir). Or you’ll be facing error later.
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- Navigate to System → Data storage
Enable Uploading: Checked
Server Address: your FTP address (example 192.168.0.2)
Username: FTP user name
Password: FTP user password
Directory:
| - Check your FTP, when your IP-PBX storage over 400MB, PBX will upload Voice mail, Conference record, Call Recording and Call logs to FTP server.
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- To read back your file, go to the FTP directory.
To playback call recording file at your FTP server. You have to browse to monitor under the main directory. And the select folder names as an extension.
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VoIP Music On Hold with A420 IP PBX
VoIP music on hold is an additional feature integrated with AlienVoIP. It is available in newer VOIP business phone systems. You can customize the music on hold when the caller is put on hold.
This VoIP on hold music module allows you to define the music to be played on when the caller is put on hold. You can upload your company’s message and advertisements as well. This will update your customers with the latest information when they are being on hold.
- Go to Advanced -> Music Setting.
- Under the “Music On hold” section, change the music in the drop-down list./li>
- You can change the music directory by clicking the Music Management tab
- Under “upload music file”, select the music directory that the music will be stored at.
TIPS: Upload your company’s audio advertisement. - Click “choose file” button and select the music.
- Click upload.
- Now the music directory selected will add the new music file uploaded and can be selected in music on hold dropdown list.
LAN Configuration with A420
Follow the LAN configurations steps below to configure AlienVoIP A401 IP PBX to use with a remote SIP server or PBX that is located out of your company’s network (e.g. connecting from your home office to AlienVoIP system).
- Go to System -> Network & Country, the following form will be displayed.
- Under the LAN Port Setup, change the IP address and subnet mask.
- Click the “Save” button.
- Users are allowed to make changes to the WAN setting as well.
- You can configure another advanced network setting in System -> network Advanced.
- Change the Interface List to “Lan”.
- Edit the information inside (start IP/ end IP / etc.).
- Click the “save” button.
Exclusive A420 IP PBX with SIP Trunking
The A420 can support up to 4 PSTN lines. All PSTN lines will be connected to A420 IP-PBX via the telephone cable (RJ 11 connector), while all IP-Phones will be communicating with A420 via a local network with a network cable (RJ45 connector). AlienVoIP A420 is a SIP-based IP PBX and very suitable for SMEs and small businesses. AlienVoIP A420 is capable to handle 100 registers. With A420 IP PBX you can manage the voice over IP system conveniently and proven cost-effective.
Click to view additional A420 photos:
Click to view A420 IP-PBX Setup with Yealink IP-Phones photos:
4 Port IP PBX System Capacity
- 20 Concurrent Calls
- Up to 100 Extensions
- 3072 MB Onboard Flash
- Recording (GSM): 8000 min
- Voicemail (GSM): 8000 min
- Support FTP server