AlienVoIP offers a range of IP-PBX such as A420 IP-PBX, MyPBX U100, MyPBX U200, MyPBX U520 and so on. These IP-PBX are tested and optimized to work with our AlienVoIP system. They can be mixed and matched with our recommended IP-Phone and in-house AlienVoIP system to produce quality service. We do provide our list of recommended hardware to get the best result of our service.
A420 IP phone system is SIP based and optimized for the small and medium business in daily communications. The A420 4 port IP PBX is able to accept 100 user registrations, and is able to manage voice over IP system cost effectively.
Based on embedded technology, A420 series provide a solid, uniform platform for voice as well as data network communications. It offers a seamlessly integrated solution for the up-to-date telecommunication needs.
A420 series integrates with NAT functions which makes it perfectly suits for small business. Besides, A420 provides more advanced functions including voice mail to email, web management and etc compared to the traditional PBX System functions. A420 IP PBX is designed to run on a variety of VoIP applications, the IP PBX provides IP-based communications, voice conferencing, support paging / intercom, call recording and BLF (Busy Lamp Field) functions.
A420 IP PBX has the ability to answer calls via an Interactive Voice Responses (IVR) with customized message/announcement. It also supports call detailed record (CDR) and centralized Auto-Attendant (AA). A420 is similar to all IP-PBX, A420 includes a built-in automatic answering machine, able to carry out extension to extension call transfers and voicemail recording for incoming calls if they are not routed to a specific user. When there are too many incoming calls,A420 has the feature to create queues according to the service chosen by the caller.
A420 series utilizes standard PSTN lines via the interfaces of gateway to support seamless communications among local calls, SIP-based endpoints including low cost long distance call service, telephone number portability and one network for both voice and data.
AlienVoIP supports fax with VoIP. However, VoIP is optimized for regular voice communication and fax does not transfer well through VoIP network. Due to this uncertainty, reliability and practicality, we suggest you to connect the fax machine directly to the existing analog phone line and bypass your VoIP system.
You can create a conference room for some extension users or you can create a conference extensions with external lines. Maximum 3 conference extensions is allowed. You don’t have to schedule your VoIP conference call during non-peak business hours because AlienVoIP provides premium VoIP services with high voice quality.
|Conference Number||The number called to access the conference room|
|PIN Code||Participants enter the conference room by this code.|
|Conference DialPlan||Use the dial plan when you invite other participant.|
|Play hold music for first caller.||Check this option, * will play Hold Music to the first user in a conference, until another user has joined the same conference.|
|Enable caller menu||Checking this option allows a user to access the Conference Bridge menu by pressing the * key on theirdialpad.|
|Announce callers||Checking this option announces to all Bridge participants, the joining of any other participants.|
|Record conference||Recording format is WAV.|
|Quiet Mode||If this option was checked, all users entering this conference will be marked as quiet, and will be in Listen-Only mode.|
|Leader Wait||Check it to wait until the conference leader (admin user) arrives before starting the conference.|
You can make unlimited incoming VoIP DID calls with AlienVoIP platform. Below is the configuration of DID allow user to control where the incoming calls of that particular IP Phone will be forwarded to.
Go to Inbound Control -> inbound Routes. There are 4 type of Inbound Control Setting:
AlienVoIP’s professional VoIP voicemail feature is a useful VoIP business phone system tool when your company representatives is unable to answer the customer phone calls.
AlienVoIP includes multiple VoIP voicemail related functions:
VoIP voicemail allows you to define voice mail/message options and playback option for voice mail. There are 3 tabs available in the setting.
1. Navigate through Advanced -> Voice Mail
|Checking Messages||The number that users call to access their voicemail accounts.|
|Max Greeting (seconds)||Set a maximum time for the greeting message|
|Direct to Voicemail||Defining this option to go to voicemail box directly|
|Dial “0” for Operator||Callers entering the voicemail application can leave for Operator by dialing “0”.|
|Message Format||Choose the format of the voicemail messages.|
|Maximum Messages||Choose the maximum number of messages.|
|Maximum Message Time||Choose the maximum duration of a voicemail message.|
|Minimum message time||Choose the minimum duration of a voicemail message/|
|Say message Caller-ID||Choose this option to play Caller’s ID before voicemail message is played.|
|Say Message Duration||Choose this option to play the duration of message before the voicemail message is played|
|Play Envelope||Choose this option to play envelop (including time and caller ID).|
|Allow Users to Review||Allow caller that leaving the voicemail can review their recorded message before it’s submitted.|
|SMTP Server||Set the IP address or domain name of a SMTP server that your IP PBX may connect to.|
|Port||The port number which the SMTP server running is generally port 25. If SSL is encrypted, please use port 465 instead|
|SSL / TSL||Enable use SSL/TLS to send secure messages to server|
|Enable SMTP Authentication||If your SMTP server needs Authentication, please enable SMTP Authentication, and enter username and password.|
|Attach Recordings to E-Mail||This option defines voicemails are sent to the Users’ e-mail addresses as attachments or not|
|Sender Name||Sender name of the sent voicemail.|
|From||Sender’s email address|
|Subject||Subject of the mail|
|Message||The message pattern including some template variable|
AlienVoIP is integrated with Interactive Voice Response system. This module allows you to configure an auto attendant to answer calls. Your calling customers will hear personalised recordings which will direct them to defined destination (e.g. your company’s departments).
E.g.: Thank you for calling AlienVoIP Malaysia Call Center. Please select 1 to check status, 2 for subscribe, 3 to speak to our customer care consultants.
The recorded message can be customized based on the company requirements. You can record any greetings or department names. We also provide pre-recorded function as well and you can change them anytime.
|Extension||Enter extension number If you want to listen to IVR by dialing extension|
|Please Select||Select IVR audio file to be used. (can be configured in IVR prompts)|
|Repeat loops||Loop count to play the IVR prompt|
|Dial other extension||Allow caller to dial other extension|
|Key press’ events||Set different digit number that will trigger actions associate to it.|
You can transfer incoming calls to any other available extension in the VoIP network. AlienVoIP offers 2 types of SIP call transfer, blind transfer and attended transfer. Blind-transferring usually is the preferred method of transferring calls in AlienVoIP. Following is the diagram to explain the flow of the SIP call transfer.
|Blind Transfer||Allow unattended or blind transfers. It works like this: While on a conversation with A, you dial the blind transfer key sequence. The system says “Transfer” then gives you a dial tone, while A is on hold. You dial the transferee number (B’s number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is exactly the same as the caller ID presented to you.|
|Attended Transfer||Allow attended transfer or supervised transfer. It works like this: While on conversation with A, you dial the Attended Transfer key sequence. The system says “Transfer” then gives you a dial tone, while A is on hold. You dial the transferee number (B’s number) and talk with B to introduce the call, then you can hang up and A will be connected with the B. In case B does not want to answer the call, he/she simply hangs up and you will be back to your original conversation.|
|Disconnect Call||Disconnect the current transfer call (for Attended transfer).|
|Timeout for answer on attended transfer||Set the answer timeout value. Call will be terminated when reach the timeout.|
VoIP call recording, or refer as “logging” technology, is needed by a company or a business for several reasons. However, most of us would agree that the prime reason of using VoIP call recording is to increase the efficiency of your sales team or support team. Based on the previous experience, your company sales / support team can further improve their services by handling customer complaints better, answering customer enquiries accurately or securing more loyal customers through telephone sales. Ultimately, company’s revenues can be improved.
VoIP music on hold is an additional feature integrated with AlienVoIP. Basically it is available in newer VOIP business phone systems. You can customize the music on hold when the caller is put on hold.
This VoIP on hold music module allows you to define the music to be played on when the caller is put on hold. You can upload your company’s message and advertisements as well. This will update your customers with latest information when they are being on hold.
Follow the LAN configurations steps below to configure AlienVoIP A401 IP PBX to use with a remote SIP server or PBX that is located out of your company’s network (e.g. connecting from your home office to AlienVoIP system).
The A420 can support up to 4 PSTN lines. All PSTN lines will be connected to A420 IP-PBX via the telephone cable (RJ 11 connector), while all IP-Phones will be communicating with A420 via local network with network cable (RJ45 connector).AlienVoIP A420 is SIP based IP PBX and very suitable for SMEs and small businesses. AlienVoIP A420 is capable to handle 100 registers. With A420 IP PBX you can manage the voice over IP system conveniently and proven cost effective.
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