VoIP related articles

Debt Collector PBX System

Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry.

Solution

Due to the customer’s relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency.

Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer’s existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person’s location. This is useful for them as their premise area is big.

Future Enhancement

Similar to other growing companies, more employees will join the company as it expands. The IP PBX we suggest is scalable to accomodate their future company expansion. Customer can purchase and setup additional Yealink phones or any IP Phones anytime according to their needs.

Manufacturer Marine Mechanical Mystem

Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry.

Solution

Due to the customer’s relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency.

Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer’s existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person’s location. This is useful for them as their premise area is big.

Future Enhancement

Similar to other growing companies, more employees will join the company as it expands. The IP PBX we suggest is scalable to accomodate their future company expansion. Customer can purchase and setup additional Yealink phones or any IP Phones anytime according to their needs.

Agricultural Company PBX System

Agriculture service provider HQ based in Petaling Jaya, appointed by multinational company to promote and support the sales of plant protection products to plantation customers in Malaysia.

Solution

To handle a large amount of inbound and outbound calls at a lower rate, they subscribed to national telco provider. Also due to customer’s request on using analog phones, we recommended Panasonic phones. Apart from that, we also suggested them to use wireless Yealink phones that connects to the network via USB dongles. This would allow customer to have better coverage in a big premise that has less ports.

Future Enhancement

The IP PBX we suggested to them is scalable. As the company expands, they may need more resources to operate. They can easily add in more IP phones for additional employees.

Food Delivery Business PBX System

Penang based online food ordering and food delivery company was in search of a VoIP solution to maintain communication efficiency between own company, delivery riders team, customers and restaurants.

Solution

To handle the delivery company’s huge client base, we suggested them to use a high-end IP PBX that can handle 100 users and 30 concurrent calls. They will be able to save substantially on phone bill when making many calls to restaurants to place food orders. Also, having the capacity to make multiple calls at the same time increases their delivery operations efficiency.

Car Inspection Centre PBX System

A Malaysia-based company who owns a used-car sales platform was looking forward to bridge the gap for its multiple local (Penang, Kuala Lumpur, Johor Bahru) and regional offices (Thailand, Indonesia) with their customers. The car dealer company also wants to setup a call center as well to cater to their huge client base.

Solution

We introduced them to use 1 high-end IP PBX, 1 regular IP PBX and IP Phones. By connecting the IP PBX to VoIP trunks, the online used-car dealer is able to make free interbranch calls for all of their multiple offices located in Malaysia and abroad. Besides that, the car dealer company also saves cost when contacting customer’s local fixed phone line and mobile with the newly setup call center.

Dental Clinic PBX System

As a prominent dental clinic, their customer base is increasing by day. Thus, its inevitable there will be communication issues with customers and they want to record all their phone calls.

Solution

AlienVoIP suggested them to install Yeastar S20 VoIP PBX and a VOPTech S4P IP Phone to allow them to record all of their calls.

Future Enhancement

We did recommended them to install an IP Phone in each room so dentists or the assistants can directly call to reception. This will save them time without having them walk to and from the reception to ask for documents or patient details.

AlienVoIP One Stop Solution for VoIP Services & PBX Equipment

As one of the best VoIP providers in Malaysia, we offer you one stop solution. You do not have to look separately for VoIP service provider and PBX equipment provider. AlienVoIP provides everything from PBX system equipment, discounted calls, technical consultation from trained engineers and installation.

Malaysian Local Number for India Call Center (Chennai)

What is the tariff details for the following items?

Monthly rental/Tariff
Outgoing Call /min.(Mobile Phone and Fixed Phone)
Incoming call/min(If applicable)
Any special rates or discounts?

Making VoIP calls from China

With a major influx of people going to or living in China, we have come up with 3 major groups who may need to make calls from China :

Travelers going to China, bring their smart phones with them and would like to make calls.
Company with branches in China, and they would like to keep a VoIP connection within company to keep the communication cost lowest.
Chinese inside China that like to keep communication cost low.

The good news is, With AlienVoIP, calling from China using VoIP is now possible. Our customers have been calling using AlienVoIP daily and is it proven working.

VoIP and PABX /KeyPhone system

PABX or KeyPhone system are very old technology and it is stable. So, if your company is using one of it, why change? If it serves you well, then we do not recommend you to change your system, but we strongly recommend you to add VoIP functionality to your system to enjoy the benefit of VoIP system.

Typically, your company have a device that accept phone lines from telecommunication provider. Telecommunication providers refer to any fix line phone number provider. In Malaysia, it refers to Telekom Malaysia, one and only fixed line provider in Malaysia.

The phone line arrive at your company via 3 interface, which is with RJ 11, RJ 45 or Coaxial line. Anyway, lets make it simpler, if your phone lines are less than 30 numbers, most probable you are using RJ 11 and if you have 30 or more lines, you are using RJ 45 or other.

Simple PABX and VoIP

PABX

Why Alien VoIP ?

How to Save phone bills with VoIP?

A typical company research in Malaysia

We would like to explore how a typical company with 20 employee save their phone bills in Malaysia. There are so many cost saving companies in Malaysia. All of them must have ASP license, you can find the ASP licensee here.

In Malaysia, a typical company will have 2 phones and 1 fax line. For business, the rental is RM 45 per month, with 5% government tax, well just make it RM 50 per line. So now you have RM 150 to pay per month.