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Debt Collector PBX System

Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry.

Solution

Due to the customer’s relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency.

Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer’s existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person’s location. This is useful for them as their premise area is big.

Future Enhancement

Similar to other growing companies, more employees will join the company as it expands. The IP PBX we suggest is scalable to accomodate their future company expansion. Customer can purchase and setup additional Yealink phones or any IP Phones anytime according to their needs.

Manufacturer Marine Mechanical Mystem

Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry.

Solution

Due to the customer’s relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency.

Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer’s existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person’s location. This is useful for them as their premise area is big.

Future Enhancement

Similar to other growing companies, more employees will join the company as it expands. The IP PBX we suggest is scalable to accomodate their future company expansion. Customer can purchase and setup additional Yealink phones or any IP Phones anytime according to their needs.

Agricultural Company PBX System

Agriculture service provider HQ based in Petaling Jaya, appointed by multinational company to promote and support the sales of plant protection products to plantation customers in Malaysia.

Solution

To handle a large amount of inbound and outbound calls at a lower rate, they subscribed to national telco provider. Also due to customer’s request on using analog phones, we recommended Panasonic phones. Apart from that, we also suggested them to use wireless Yealink phones that connects to the network via USB dongles. This would allow customer to have better coverage in a big premise that has less ports.

Future Enhancement

The IP PBX we suggested to them is scalable. As the company expands, they may need more resources to operate. They can easily add in more IP phones for additional employees.

Food Delivery Business PBX System

Penang based online food ordering and food delivery company was in search of a VoIP solution to maintain communication efficiency between own company, delivery riders team, customers and restaurants.

Solution

To handle the delivery company’s huge client base, we suggested them to use a high-end IP PBX that can handle 100 users and 30 concurrent calls. They will be able to save substantially on phone bill when making many calls to restaurants to place food orders. Also, having the capacity to make multiple calls at the same time increases their delivery operations efficiency.