Car Inspection Centre PBX System

A Malaysia-based company who owns a used-car sales platform was looking forward to bridge the gap for its multiple local (Penang, Kuala Lumpur, Johor Bahru) and regional offices (Thailand, Indonesia) with their customers. The car dealer company also wants to setup a call center as well to cater to their huge client base.

Solution

We introduced them to use 1 high-end IP PBX, 1 regular IP PBX and IP Phones. By connecting the IP PBX to VoIP trunks, the online used-car dealer is able to make free interbranch calls for all of their multiple offices located in Malaysia and abroad. Besides that, the car dealer company also saves cost when contacting customer’s local fixed phone line and mobile with the newly setup call center.

Dental Clinic PBX System

As a prominent dental clinic, their customer base is increasing by day. Thus, its inevitable there will be communication issues with customers and they want to record all their phone calls.

Solution

AlienVoIP suggested them to install Yeastar S20 VoIP PBX and a VOPTech S4P IP Phone to allow them to record all of their calls.

Future Enhancement

We did recommended them to install an IP Phone in each room so dentists or the assistants can directly call to reception. This will save them time without having them walk to and from the reception to ask for documents or patient details.